When do we receive the product I ordered?
Your order is processed as soon as it is transferred to our payment accounts. If there is any problem during the procurement of the products in your order, all information about the product is sent to your e-mail address registered by our store authorities. The product you purchased is delivered to the cargo company to be delivered to you within 1-5 working days.
How do I know if my order has been shipped?
When your orders are delivered to our site, the shipment information about your order is automatically sent to your e-mail address registered in our system.
With this information e-mail, you can know when your product or products have been delivered to the cargo.
In addition, if you can enter your membership information to our site, you can find the place on your page without waiting if necessary from my order link.
What should I do if my order arrived defective or incorrect?
When ordering your order, the cargo officer is waiting for you to prepare the Damage Detection Report before the delivery. As a result of the damage determination report, another point is the statements that the cargo officers stated in the minutes. Produced, `There was damage to the collar. The product is damaged. A record such as `transport, transport will be interpreted as damaged, creates your problem. Be sure to keep a record of your damaged product in full and correct words.
(Ex: The product was checked and found to be damaged when I received it.)
In case of any damage that you notice after receiving your order, you should inform your cargo branch immediately and request assistance in preparation of the damage determination report. If you cannot get the necessary assistance from the cargo branch, please inform us.
As a result of sending the product to us by having the cargo officer prepare the report, your exchanges will be completed quickly and you will be informed.
IMPORTANT: You should send your damaged product to us with the shipping company that delivered it to you
My bill was not delivered with my order. What should I do ?
All orders delivered by cargo are delivered to the cargo company according to the invoice and invoice.
Our official invoices are an integral part of your order.
Your invoice will be delivered to you in a clear plastic pocket bag outside the carton where your order is placed.
If for any reason the invoice contained in this pocket by the cargo company is not delivered to you, please remind the cargo officer and ask for it.
For all invoices that cannot be delivered, please submit a report and inform us. As soon as the cargo company finds or a copy of the original stamp is sent to you by us.
What should be considered during cargo delivery?
When you reach the products you have ordered from our site, you can open and check the cargo package after you sign the delivery slip when you are with your cargo officer. If there is any inaccuracy or deficiency in the package content, you can prepare a cargo report and send it back to us or give us information.
In such cases, if you have any problems with the cargo officer, please inform us immediately. We will take the necessary action as soon as possible and your problem will be resolved.
If the product box arrives damaged or deformed, you can return the package directly to us without receiving the package. If you notice that the package is damaged after delivery, you will have to prepare a report and send it to us. When the products arrive to us, your problem will be recorded and your new products will be sent to you as soon as possible.
Our products are sent by MNG Cargo. You can track the location of your cargo with the shipping code sent to you from MNG Kargo's website.